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Shipping & Returns

Shipping

As a valued customer, you and your order are very important to us.

Order Processing

  • Orders are usually processed the same business day if placed by 12 PM Eastern. This excludes weekends, as well as public holidays

Shipping Costs & Timing

  • Hayden Hill provides FREE premium shipping via FedEx 2 Day to the lower 48 states
  • You can expect your order to be delivered within 1-2 business days after it has been shipped. Items on backorder will be shipped as soon as they are available

Exceptions

  • If shipping to a P.O. Box or military APO, your order will be sent via USPS
  • We are currently unable to ship to Puerto Rico, Guam or the U.S. Virgin Islands

Do you ship to Hawaii and Alaska?

  • Yes, we ship to both states for $25 per order

Does Hayden Hill ship Internationally

  • At this time we are unable to ship outside of the United States
  • We are currently unable to ship to Canada

Returns

We stand by the quality of our products. However if you are not completely satisfied, you can return your purchase within 30 days for a full refund.

Our Returns service is FREE of charge.

Returns are accepted within 30 days of purchase. To be eligible for a return an item must be unused, in the condition it was received, and in its original packaging.

At this time we do not offer exchanges.

Just a few simple steps to return your product:

  1. Click on the 'Start My Return!' button below to access our easy-to-follow Return Portal
  2. Confirm your Email Address and Order Number (this can be found within your Order Confirmation Email)
  3. Follow the on-screen prompts to confirm the item(s) to be returned and press 'Submit' to send your request to our team
  4. We will email you within 2 working days and provide you with a pre-paid Return Label
  5. Re-pack your item(s), seal the parcel securely, apply the Returns Label, and drop off at your local drop point
  6. Upon receipt of your item(s), we will refund you to your original payment method within 2 working days
Start My Return

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