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Service Reviews

Customer Service Reviews

Overall Customer Feedback Rating
Ana Fernandez
Wednesday, 20 September 2023
Excellent product and quality! Very happy and satisfied with my purchase. Highly recommended
JB
Saturday, 19 August 2023
great stuff and fast shipping
fast shipping & great products; thank you!
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Hayden Hill Hanging and Storage Bags and our Moth Traps! We are delighted to read that you are happy with our products and many thanks for your custom. Best wishes Amanda
Ariana
Wednesday, 9 August 2023
Amazing Customer Service
Amazing customer service. My garment bags shipped to NY very quick, I will definitely be purchasing again for more organization.
Hayden Hill's Reply:
Thank you so much for your excellent feedback on our Long Organic Cotton Hanging Bag! The Hayden Hill team are dedicated to creating products that are functional but look and feel luxurious. Details such as the detachable zip and the see-through side panel to view your garments give our bags that little extra touch. We are delighted to read that you are so happy with your bag and many thanks for your custom. Best wishes Amanda
Trusted Customer
Saturday, 5 August 2023
quality item delivered promptly
quick and quality
Hayden Hill's Reply:
Thank you for your 5 star review on our Long Organic Cotton Hanging Bag and many thanks for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 1 August 2023
Love this product!
The product is fabulous. It's my second purchase of all sizes.
Hayden Hill's Reply:
Thank you so much for your lovely comments about our Organic Cotton Short Hanging Bag and Large Storage Bag. We are delighted to read that you are a return customer and can't wait to share our news on our latest product range with you very soon. Best wishes Amanda
Karen Hislop
Sunday, 30 July 2023
Ordering and delivery of my purchases were nice and quick. Everything was packaged so perfectly
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. We know how distressing it is to find Clothes Moths in your home and we are delighted to read that the Traps are working well for you. The Traps help break the breeding cycle by catching the adult male moths. They will stay active for 12 weeks after opening so we would advise keeping them in place to further monitor for any moth presence. Best wishes Amanda
Trusted Customer
Tuesday, 25 July 2023
. I ordered 4 more
There service was excellent. The bags were easy to order and we'll described. They arrived promptly and were so beautiful and of such quality that I ordered more.
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Long Organic Cotton Hanging Bags. We are so delighted to read that, having received your first purchase, you decided to order more bags. From the initial concept the Hayden Hill team were determined to create storage solutions that would be functional but with a luxurious feel so we really appreciate your feedback. Many thanks for your custom and we look forward to sharing the news of our new product ranges with you in the next few months. Best wishes Amanda
Ronnie Eaton
Thursday, 20 July 2023
Great communication and timely delivery. Product quality excellent.
Excellent communication on the status of my order.
Hayden Hill's Reply:
Thank you so much for your kind comments and 5 star reviews on our Large and Extra Large Cotton Storage Bags and our Short Cotton Hanging Bag. All our bags are made from Certified Organic Cotton and will protect your precious garments from light, dust and moths. Many thanks for your custom. Best wishes Amanda
Patrice Walsh
Tuesday, 18 July 2023
Beautiful garment bags for protecting clothes.
Nice product and speedy delivery.
Dennis Patterson
Thursday, 22 June 2023
The best there is
Absolutely first-rate product. Great customer service as well
Hayden Hill's Reply:
Many thanks for your 5 star review on our Short Organic Cotton Hanging Bag. We really appreciate hearing from our customers and are delighted to read that you like our Storage Bag and our customer service. Best wishes Amanda
Trusted Customer
Friday, 16 June 2023
Great service, all products well explained and shown on the website, and shipping was fast.
Trusted Customer
Thursday, 8 June 2023
quick shipping, high quality material, as advertised
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Short and Long Organic Cotton Hanging Bags. The Hayden Hill team are committed to making products that are both high quality and functional, and reviews such as yours are music to our ears! We look forward to sharing news of our new product ranges with you very soon. Best wishes Amanda
Trusted Customer
Tuesday, 30 May 2023
Good product, with discount decent orice
Liked the no shipping charge
Hayden Hill's Reply:
Thanks so much for your 5 star review on our Extra Large Organic Cotton Storage Bag. The team are committed to designing high quality products at a good price that protect your clothing from dust, light and moths. We really appreciate your comments. Best wishes Amanda
Trusted Customer
Monday, 29 May 2023
Excellent product
Excellent product, seamless ordering, quick delivery. Thank you.
Trusted Customer
Saturday, 27 May 2023
Great product, highly recommended.
Great description of items, performed as described. Moths everywhere and after hanging the moth boxes, they gradually disappeared. Product is odorless. Moths don’t stick to it but they diminish everywhere . Illl get more if I have to.
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Clothes Moth Traps. We really appreciate hearing from you and many thanks for your recommendation. Best wishes Amanda
Trusted Customer
Tuesday, 23 May 2023
Very prompt delivery. The quality of the product is above average.
Hayden Hill's Reply:
Thank you very much for your 5 star feedback on our Extra Large Organic Cotton Storage Bag. Our team are committed to delivering products that are luxurious but also functional. The organic cotton protects your precious garments from dust, moths and light damage. The organza see-through panel allows you to see your clothes stored inside. We look forward to sharing news on our new product lines in the very near future. Best wishes Amanda
Trusted Customer
Saturday, 29 April 2023
The service was top notch! Especially customer service, my product got here on the date they said. Very pleased.
Hayden Hill's Reply:
Thank you so much! We so appreciate you leaving a 5 star review on our Clothes Moth Traps. We are delighted to read that you were also very happy with our customer service. Best wishes Amanda
Trusted Customer
Saturday, 29 April 2023
They arrived very quickly and look to be great quality.
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Extra Large Organic Cotton Storage Bag, and 4 star review on our Long Hanging Bag. We really appreciate you taking the time to leave a review and we look forward to sharing news on our next product launch really soon. Best wishes Amanda
Trusted Customer
Wednesday, 26 April 2023
Excellent quality, convenient design.
Packaging and delivery maintained the ultimate presentation of service. Thank you.
Trusted Customer
Saturday, 22 April 2023
Quick shipping and nice products
Trusted Customer
Saturday, 22 April 2023
Great!
The shipping was very fast and the product is quality! Thank you!
Melodye
Tuesday, 18 April 2023
Icelandic Wool Sweater Storage
Their service is great, fast shipping, quality product! The blanket-sized storage bag is perfect for the Icelandic wool sweater I just made for my son-in-law.
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Extra Large Storage Bag. It is lovely to know that our Storage Bag is going to be caring for your son-in-law's new sweater and we really appreciate the photo! Best wishes Amanda
Gale Thompson
Sunday, 16 April 2023
Best storage bags for sweaters
Fast shipping, and great product! These are the best storage bags for sweaters that I have found.
Hayden Hill's Reply:
Many thanks for your 5 stars and great feedback on our Large Cotton Storage Bag. We are so delighted to read that these are the best storage bags you have found. When creating the bags our team were committed to delivering products that would be both high-quality and functional. Thank you for your custom. Best wishes Amanda
Trusted Customer
Friday, 14 April 2023
There was a hole in the garment bag but they replaced it right away.
High quality item..! There was a small issue the hole but they replaced it right away.!
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Short Organic Cotton Hanging Bag. We really appreciate hearing from our customers, your feedback is very important to us. Best wishes Amanda
Trusted Customer
Tuesday, 11 April 2023
Quality products
Easy ordering, quick shipping & quality products!! I will be ordering again.
Hayden Hill's Reply:
Thank you for your 5 stars and comments about our Large Storage Bag and Short Hanging Bag. We are delighted to read that you are pleased with the quality of our products and will be ordering again. Many thanks for your custom. Best wishes Amanda
Leo Kadehjian
Tuesday, 11 April 2023
Great sweater bags
Cotton bags for wool sweaters to protect from moths are great. Nice wrap around zipper and breathable window to view contents. Arrived timely.
Hayden Hill's Reply:
Thank you for 5 star feedback on our Large Organic Cotton Storage Bag. We are delighted to know that you are happy with the quality and features such as the zipper and organza side panel. We are currently working on expanding our range of products and look forward to sharing this news with you very soon. Best wishes Amanda
Trusted Customer
Sunday, 2 April 2023
Classy and Good Quality Storage
Really nice quality, quick shipping and packaged well. The order was correct and I was happy with my purchase so I didn't have any need to contact the company. The website is nice and straightforward.
Trusted Customer
Sunday, 2 April 2023
Good product. The description online was exactly what was delivered. Quick delivery. Would buy again.
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Short Organic Cotton Hanging Bag. We are delighted to read that the size is perfect for your storage requirements and many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 30 March 2023
Beautiful products. The quality and construction are very nice. Both the large and extra large fit so many of my items. I have all my cashmere and wool clothing stored. I’d definitely buy again should I need more storage.
Hayden Hill's Reply:
Thank you so much for the 5 stars and kind comments on our Organic Cotton Storage Bags. We are so happy to read that you are enjoying the Bags and that you would happily return for more! We look forward to sharing the news on our next product range very soon. Best wishes Amanda
Trusted Customer
Thursday, 23 March 2023
Excellent quality-will purchase again!
Hayden Hill's Reply:
Many thanks for your 5 star feedback on our Short Hanging Bag. We are delighted to read that you will be returning for further purchases. We have more new products launching this year which we look forward to sharing with you. Best wishes Amanda
Trusted Customer
Thursday, 23 March 2023
Great bags to protect clothing.
Great organic cotton bags to protect your clothing. I ordered all 4 of their products. They look nice in the closet & I like that the leather zipper pulls come off to wash the bags. I had one minor issue w one bag but customer service was excellent & took care of it immediately. Absolutely recommend these bags & this company.
Hayden Hill's Reply:
Thank you so much for your great 5 star review on our Hanging and Storage Bags. We are so pleased that you are happy with your purchases, and that our customer service responded swiftly to you. We really appreciate hearing from our customers and are delighted to read that you would recommend us. Best wishes Amanda
Kathleen Curran
Tuesday, 21 March 2023
Beautiful product, as well as practical
The quality of the product is outstanding. The cotton is very fine and the leather pull for the zipper is a classy touch. The price is in line, and I think a little lower, than other similar brands. Yes, you can find something cheaper on Amazon, but you won't find this quality.
Hayden Hill's Reply:
Thank you so much for your lovely 5 star review on our Organic Cotton Short Hanging Bag and Extra Large Storage Bag! We are delighted to read that you are pleased with the quality of our Bags. We did a lot of research to find out what our customers wanted from their storage solutions, with the intention to deliver products that feel and look luxurious but are very practical too. Reading your review tells us we are achieving those aims! Your comments are hugely appreciated and many thanks for your custom. Best wishes Amanda
Trusted Customer
Sunday, 19 March 2023
Requested item arrived promptly., without problems.
Hayden Hill's Reply:
Thank you for your 5 star feedback. We are delighted to read that you received our Long Hanging Bag as expected. Best wishes Amanda
Trusted Customer
Thursday, 16 March 2023
Great customer service
Outstanding, responsive customer service. So nice to do business with a company that appears to care about their product and their customers.
Hayden Hill's Reply:
Thank you so much for your 5 star comments about Hayden Hill. We hope you are enjoying your Organic Cotton Storage Bags and many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 10 March 2023
Got my item very quickly.
Hayden Hill's Reply:
Thank you very much for your purchase of our Organic Cotton Hanging Bag and for your 5 stars. We really appreciate hearing from our customers. Best wishes Amanda
Kathleen
Monday, 6 March 2023
Beautiful storage for my sweater collection!
Hayden Hill delivered a high quality product quickly. My order arrived beautifully packaged and is now in the process of eventually holding my extensive collection of Eskandar sweaters (over 100). I love knowing that the quality of the organic carton storage bags matches the quality of the sweaters that will be stored in them. It is especially nice having the window at one edge to see what lies within. Thanks for making such a beautiful product.
Hayden Hill's Reply:
Thank you for your wonderful 5 star review on our Extra Large Organic Cotton Storage Bag. We are delighted to read that your sweater collection will be safely stored within our Bags which are made from 100% Organic Cotton. The Bags will protect your most precious pieces from dust, light and moths. Many thanks, we so appreciate your comments. Best wishes Amanda
Patricia Symonds-Powell
Monday, 6 March 2023
The garment bag I never knew I needed!
I love my garment bag! Great quality and craftsmanship and I’ll definitely be purchasing more!
Hayden Hill's Reply:
Thank you very much for your 5 star review on our Extra Large Organic Cotton Storage Bag. We really appreciate hearing from our customers and we look forward to sharing news of our next products with you later this year. Best wishes Amanda
Trusted Customer
Sunday, 5 March 2023
Excellent quality and pricing
I wanted to switch out a plastic storage bag containing 2 sets of twin sheets with a cloth version. However many included a plastic cut-out screen to view the inside of the bag. This one used a very fine organza mesh cut-out which is perfect. As are the other features of this bag, i.e., easy to maneuver zipper, seams reinforced with piping, soft organic fabric and at a reasonable price! I thought I would need the Extra large bag but the description recommended the Large which turned out to perfect and I still have room for more! Excellent product and nice experience dealing with them.
Hayden Hill's Reply:
Thank you for your excellent 5 star feedback on our Extra Large Organic Cotton Storage Bag. We are delighted to read that you liked the see-through panel and the detachable zipper. The Hayden Hill team are committed to creating bags that combine elegance and functionality. Many thanks for your custom. Best wishes Amanda
DianeW
Thursday, 2 March 2023
Positive purchase
Very easy to view products and make a selection. Easy to purchase track shipment and received in a timely manner.
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Short Organic Cotton Hanging Bag. We really appreciate your recommendation and look forward to sharing news on new products with you when they are released later on this year. Best wishes Amanda
Alaina Deilia
Wednesday, 1 March 2023
Fabulous garment bags!
I purchased a short and a long cotten garmet bag based solely upon what I read on the internet. These garment bags are absolutely fabulous! The short one I'm using for a sequin mini dress and the long one for a silk maxi dress. I love these garment bags and plan to purchase more.
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Short and Long Organic Cotton Hanging Bags. It is just lovely to read reviews such as yours and know that our bags are fulfilling your storage needs. The bags were designed with functionality and luxury in mind, and help protect from dust, light and moths. Many thanks for your custom. Best wishes Amanda
Andre Piper
Friday, 24 February 2023
great quality
Amazing product that exceeded my expectations and had my whole family a little jealous. All my sweaters fit perfect and I will recommend this product to friends and family.
Hayden Hill's Reply:
Thank you for your fabulous 5 star feedback on our Large and Extra Large Organic Cotton Storage Bags! We are so delighted that you are enjoying the bags and thank you for raising a few laughs in our office with your new moth defence idea! There are new Hayden Hill products in the pipeline which we have created to compliment the current collection. Some will be released later this year. Many thanks for your recommendation too. Best wishes Amanda
Janine Rupprecht
Monday, 20 February 2023
Best Sweater Storage Ever
So grateful to of stumbled upon this brand! The large size is perfect for all my cashmeres and the viewable slit is extra helpful to see what i'm grabbing. Sustainability is extremely important and the fact that its not crazy expensive is a double whammy.
Hayden Hill's Reply:
Thank you so much for your great feedback and 5 star review on our Large Cotton Storage Bag! We are delighted to read that you have found the Bag a perfect fit for your precious garments. The bags were designed with functionality and luxury in mind and will protect your valued pieces from dust, light and moths. Many thanks for your custom. Best wishes Amanda
Kathleen Lynn
Thursday, 16 February 2023
Excellent product and delivery
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Long Organic Cotton Hanging Bag. Many thanks for your custom and for taking the time to leave this review. Best wishes Amanda
Kathleen Lynn
Wednesday, 15 February 2023
Excellent!
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Long Organic Cotton Hanging Bag. We are delighted to read that you are happy with the Bag and the service you received. We have more items in production for this year and we look forward to sharing them with you once they are ready! Best wishes Amanda
Trusted Customer
Sunday, 12 February 2023
Great product!
The product is excellent and the shipping was quick.
Hayden Hill's Reply:
Thank you very much for your 5 star feedback on our Short Organic Cotton Hanging Bag. Our Storage Bags are made with luxury and functionality in mind, and will protect and preserve the clothes that you love. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Saturday, 11 February 2023
Excellent communication process; made aware of order received, shipped, and delivered… all as expected. Since it’s a gift, I can’t speak to the quality but… it appears to be perfectly constructed and will be of benefit for special expensive wool sweaters.
Hayden Hill's Reply:
Thank you so much for your 5 star review of our Large Organic Cotton Storage Bag. We are delighted to read that you have purchased this as a gift and we hope the recipient enjoys using the bag for storing those precious woolen garments. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Friday, 10 February 2023
Excellent product.
The quality of the product was excellent.
Hayden Hill's Reply:
Thank you for your 5 star review on our Large Organic Cotton Storage Bag. We are delighted to read that the bag is a perfect fit for your cashmere sweaters. Our Storage Bags protect from moths, dust and light. Best wishes Amanda
Nancy McClaran
Friday, 10 February 2023
Very Nice Experience
Very nice experience
Hayden Hill's Reply:
Thank you so much for your 5 star feedback on our Long Organic Cotton Hanging Bag, and many thanks for the recommendation. Best wishes Amanda
Jack
Sunday, 5 February 2023
Outstanding!
Love the product and the quality!
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Long Organic Cotton Hanging Bag. We really appreciate hearing from our customers. Best wishes Amanda
Isabel Fetterman
Saturday, 28 January 2023
Great coverage
I picked this specifically for my husband to help get something for his dress blues. It has came in handy to keep it safe and wrinkle free. Now we don’t have to get it dry clean every so often.
Hayden Hill's Reply:
Thank you for your 5 stars and feedback on our Long Organic Hanging Bag. Our Bags protect from moths, dust and light and have been designed with luxury and functionality in mind. Many thanks for your custom. Best wishes Amanda
Patricia Bacon
Thursday, 26 January 2023
Luxurious & Well-Made
Excellent! Love my bag. It's chic, luxurious, and well-made.
Trusted Customer
Thursday, 26 January 2023
Wow! Very High Quality and Great Service.
Very fast shipping and processing. The product I ordered - the large organic cotton storage bag is very well made. Actually, exquisite. Cannot wait to use it.
Kim Hopkins
Thursday, 26 January 2023
Superior quality products/excellent service
Simple website, easy to order, lightning fast shipping and the best packaging I've ever seen really! The products are superior quality. I'm so thrilled with the products and service they have a customer for life.
Hayden Hill's Reply:
Thank you so much for your 5 star review and feedback on our Large Organic Cotton Hanging Bag. We are delighted to read that you are so happy with the Hanging Bag and the whole Hayden Hill process and thank you for your custom. Best wishes Amanda
Akhilesh Sengar
Wednesday, 25 January 2023
The perfect bag to organize my closet and protect my favorite sweaters.
Service of Hayden hill is very good. Well packed with beautiful thank you note for purchasing. You can also track your order. I got my order within a week.
Hayden Hill's Reply:
Many thanks for your 5 star review on our Extra Large Organic Cotton Storage Bag. We are glad to read that you now have the perfect storage for your favorite sweaters. Best wishes Amanda
Lauren Smith
Wednesday, 25 January 2023
Beautiful storage solutions!
Fast shipping
Kassandra Rumsey
Sunday, 22 January 2023
Worth the money!
Super fast shipping and a very personable business!
Hayden Hill's Reply:
Thank you very much for your excellent 5 star review of our Extra Large Organic Cotton Storage Bag. We so appreciate hearing from our customers and we are delighted to read that you have found our Hayden Hill storage bag to be the best quality compared to previous purchases. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Thursday, 19 January 2023
Great looking product with lots of room for several sweaters.
Well made product that looks like it will protect my sweaters for years to come.
Hayden Hill's Reply:
Thank you so much for your 5 star review on our Large Organic Cotton Storage Bag. Our bags are designed with luxury in mind while protecting your garments from light, dust and moths. Many thanks for your comments. Best wishes Amanda
Trusted Customer
Wednesday, 18 January 2023
Worth it!!
Super fast shipping and beautiful high quality bags.
Hayden Hill's Reply:
Thank you so much for your 5 star review of our Extra Large Cotton Storage Bags. The Hayden Hill team wanted to create Storage Bags that were elegant and functional. We really appreciate your comments. Best wishes Amanda
Trusted Customer
Saturday, 14 January 2023
Good Quality Delivered on Time
Quality product, delivered promptly. Only thing I would like is some structure
Hayden Hill's Reply:
Thank you so much for your 5 star review on our large cotton storage bag. We really appreciate hearing from our customers and we will pass your suggestion on to our development team. Best wishes Amanda
Trusted Customer
Monday, 2 January 2023
Exceptional quality with personalized appreciation
Exceptional customer service with a luxurious, impressive, and well made garment bag. My first time purchasing a garment bag from Hayden Hill. I have many garment bags and this one is exceptionally well made. I felt appreciated after my purchase as they sent a hand written thank you note along with my purchase.
Hayden Hill's Reply:
Welcome to Hayden Hill and thank you so much for your 5 star feedback on our Short Organic Cotton Hanging Bag! We are delighted to read that you are pleased with your purchase, that you find the Bag well made and you enjoyed the personalized note from us. Many thanks for your custom. Best wishes Amanda
Trusted Customer
Tuesday, 20 December 2022
Pretty organization for my closet
Gorgeous! Love this for my closet and my sweaters. The panel made it easy to view my clothes and the fabric feels soft. Shipping was quick. Will be back for more.

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